What information do we collect and why?

We will usually collect information about you when you visit our website or email us. 

We don't collect the same information from every visitor to our website, as it depends which areas of the website you have visited and what information you have provided. The information that we gather from what you've sent to us via email will depend upon what you've sent us and why. 


The information we collect depends on what pages you visit and what activities you choose to do. Mostly we only collect the information that we'll need to deliver the service or activity you've asked for, but we do also collect some tracking information that is used to measure the performance of our website (like the number of people that visit us, how many pages they look at, etc.). This tracking information isn't linked to anything that is personally identifiable, unless you decide that you want to register for one of our services.


Some of the things we might collect and store include:

•Your IP address - we use this to see how many people visited us and so that the site can remember who you are the next time that you visit.

•A record of the pages visited and how you got to them - we might use this to tailor the information we offer you and also to help us improve our website.

•Information about things you request or buy from us - so that we can deliver the service you've requested.

•Information you give us so that you can enrol on a free trial or on a course – so that we can set this up for you.

•Any other information that you might choose to send to us.


We may also use your information to provide you with tutorial services and programme updates and to offer you things from other people that we think you might be interested in.

If you don't want us to send you details about other products and services that we offer you can send an email to customercare@computeach.co.uk with the subject line 'unsubscribe' and we'll make sure that you no longer receive this information.

We may share your data within our group of Computeach, in order to provide all aspects of the products that you've bought from us and to provide you with a better service.

We have selected partners that offer a broad range of IT products to ensure the best options for you, we may share your data with these selected partners, we will not sell your data or offer you unrelated products or services.


How do we store your information

We store the information we collect in safe and secure ways, using systems designed to prevent loss, misuse, unauthorised access, modification, disclosure or alteration. Once you've signed up for an account with us (any kind of account) you need to make sure that you keep your user details safe and private. We won't ever ask you for your password. You can use the password reset function on the website if you forget it.


About our website

It's important to note that all of the information created and stored as part of our website (including the forum) is recorded and so you shouldn't expect any of that information to remain private. If you don't want to share something with us or other website users then you should not post it to the website. We suggest you think carefully about posting any personal information (such as address, email, phone number) in the website forums as other members may use it or share it in ways that we can't control and wouldn't be responsible for. 


Access to personal information

In line with the Data Protection Act, you can request a copy of the information we hold about you. We would normally charge a fee for providing this information.


Use of cookies

This site uses some cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site, using a third party to do the analysis of this data. If you'd rather we didn't put cookies on your machine then please change your browser settings. Please be aware that some areas and functions of our website may not be available if you choose to do this.



Computeach complies with the principles and legislation set out by the Data Protection Act.

If you use our website then we will assume that you understand and agree with everything in this privacy policy. If you don't agree with anything included within this policy then please don't use our website (although we'll be sad to see you go!). If you don't understand anything and would like us to explain then please call us on 0845 60 99 020 or email us on customercare@computeach.co.uk

Our website is normally available 24 hours a day. However, sometimes we have to carry out routine or emergency maintenance. We will always get the website back up and running as soon as we can. We can't guarantee that the website will always be available.

This privacy policy only covers the Computeach website (including the forums and student dashboard). Although we make every effort to ensure that links to external websites are safe, you click on these at your own risk. You should check any external websites’ privacy policies directly, as we are not responsible for the protection of your data and privacy on those sites.


Notification of changes and opt out procedure

We reserve the right to make changes to this privacy policy at any time. If any changes are made, then we'll update this page. If you are concerned about your privacy in relation to this website, then you should check back frequently to see if anything has changed.

If you'd like us to stop using your information in the ways we have explained in this policy then you should send an email to customercare@computeach.co.uk

If your personal details change then you can let us know by sending an email to customercare@computeach.co.uk

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